Description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Company: Oak Street Health

Title: Lead Behavioral Health Specialist, House Calls Program

Program Overview

The House Calls Program (known as @HOME) delivers high-quality primary care to Medicare patients in their home. The @HOME program takes a team-based approach to providing outstanding patient care. Our Care Teams - consisting of a Provider, Medical Assistant/Scribe (CIS/MA), Behavioral Health Specialist (BHS) and Mobile Operations Coordinator (MOC) - build individual relationships across a small panel of patients, seen monthly. The Care Team is responsible for delivering excellent, high-touch primary care, and coordinating the care of patients.

Role Description

The House Calls Lead Behavioral Health Specialist (BHS) reports to and collaborates with the market Medical Directors in driving BHS operational initiatives, supporting continuous improvement projects, liaising with behavioral health and medical social worker leads within the broader organization and continues to manage their own panel of patients in a traditional House Calls BHS capacity.

Core Responsibilities

• Function as the behavioral health and social service expert to regional care teams
• Actively participate in idea generation and problem solving discussed during daily huddles and weekly interdisciplinary team meetings
• Cascade programmatic information to regional BHSs, as well as escalates care team concerns and ideas to program leadership
• Lead weekly BHS interdisciplinary case discussions
• Lead the execution of continuous improvement initiatives
• Ensure regional operations are running smoothly and safely on a daily basis, including ensuring there is adequate staffing each day, arranging coverage for any call-offs or scheduled PTO, ensuring scheduling and billing processes are executed efficiently, ensuring that all Standard Operating Procedures are followed, ensuring BHS documentation is meeting service standards
• Act as an ambassador with social service and community organizations in the region
• Support evolution and delivery of BHS onboarding and mentoring new hires through the first 120 days of employment.
• Manage patient panel in a traditional House Calls BHS capacity.
• Other duties, as assigned

What we're looking for

• Genuine passion for primary care and reaching vulnerable patients
• Comfort navigating visits in patient homes
• 3+ years of experience providing counseling and social services in patient homes
• Demonstrated ability to collaborate effectively in a team setting
• Comfort with supporting BHSs who are managing patients facing significant health, psychosocial and/or mental health issues
• Excellent communication, follow-up, teamwork, and problem-solving skills
• Desire to be a part of a fast-paced, innovative, quality-driven organization

Required Qualifications

• Master of Social Work degree required from a school of social work accredited by the Council on Social Work Education (CSWE)
• Clinical Social Worker License (or local equivalent)
• Experience performing comprehensive biopsychosocial health assessments, mental health and substance abuse disorder assessments
• Experience with assessment and treatment planning for those with common mental health and/or substance use disorders and complex psychosocial needs
• Working knowledge of differential diagnosis and psychosocial treatments of common mental health and/or substance use disorders
• Proficiency in providing brief, structured intervention techniques (e.g., Motivational Interviewing, Behavioral Activation, Cognitive Behavioral)
• Computer skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel or Google Sheets, etc.
• US work authorization

What does being "Oaky" look like?

• Radiating positive energy
• Assuming good intentions
• Creating an unmatched patient experience
• Driving clinical excellence
• Taking ownership and delivering results
• Being relentlessly determined

Why Oak Street Health?

Oak Street Health is on a mission to "Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient's communities, and focused on the quality of care over volume of services. We're an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody "Oaky" values and passion for our mission.

Oak Street Health Benefits

Mission-focused career impacting change and measurably improving health outcomes for Medicare patients

• Paid vacation, sick time, and investment/retirement 401K match options
• Health insurance, vision, and dental benefits
• Opportunities for leadership development and continuing education stipends
• New centers and flexible work environments
• Opportunities for high levels of responsibility and rapid advancement

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.

Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health

Anticipated Weekly Hours
40

Time Type
Full time

Pay Range

The typical pay range for this role is:

$54,095.00 - $142,576.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 09/08/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.